Terms and Conditions

Welcome to Dronevex. These Terms and Conditions (“Terms”) govern your access to and use of the Dronevex website, products, and services. By accessing our website, browsing our content, requesting quotations, purchasing products, or using any of our services, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please discontinue the use of our website and services immediately.

1. Acceptance of Terms

By using the Dronevex website, you agree to be legally bound by these Terms and our Privacy Policy. These Terms apply to all visitors, customers, businesses, educational institutions, government organizations, and any other users accessing our website or purchasing our products.

Dronevex reserves the right to update, revise, or modify these Terms at any time without prior notice. Continued use of the website after any updates constitutes your acceptance of the revised Terms.

2. About Dronevex

Dronevex is a trusted supplier of drones, enterprise drones, underwater drones, drone accessories, underwater drone accessories, robotics solutions, industrial robotics, quadruped robots, payload systems, inspection equipment, and related technologies. We serve industries including infrastructure inspection, public safety, agriculture, surveying, marine research, energy, construction, and commercial enterprises across India.

Our website provides product information, quotations, technical specifications, customer support, and order assistance. While every effort is made to ensure the accuracy of the information published, product specifications, pricing, availability, and features may change without prior notice.

3. User Responsibilities

You agree to use the Dronevex website only for lawful purposes. When placing an enquiry or an order, you must provide accurate, complete, and up-to-date information. You are responsible for ensuring that all details submitted, including contact information and delivery addresses, are correct.

Users must not:

• Use the website for any unlawful or fraudulent activity.

• Attempt to gain unauthorized access to our systems or networks.

• Copy, reproduce, distribute, or exploit website content without written permission.

• Upload malicious software, viruses, or harmful code.

• Interfere with the normal functioning or security of the website.

Dronevex reserves the right to refuse service, suspend access, or cancel orders if any misuse or violation of these Terms is identified.

4. Products and Services

Dronevex offers a wide range of professional products, including:

• Enterprise drones

• Underwater drones

• Drone accessories

• Underwater drone accessories

• Payload solutions

• Robotics and automation systems

• Quadruped robots

• Industrial inspection equipment

• Mapping and surveying solutions

All product descriptions, specifications, images, and technical information are provided for general informational purposes. 

Availability of products is subject to stock levels, manufacturer supply, and import regulations.

5. Pricing and Quotations

All pricing displayed on the Dronevex website is subject to change without prior notice. Product prices may vary due to manufacturer pricing, import duties, taxes, logistics costs, or market conditions.

Quotations provided by Dronevex are valid only for the period mentioned in the quotation unless otherwise specified. Orders are confirmed only after payment verification and acceptance by Dronevex.

Dronevex reserves the right to cancel or refuse any order due to pricing errors, stock unavailability, incorrect product information, or unforeseen circumstances.

6. Orders and Verification

By placing an order, you confirm that all information provided is accurate and complete. Certain drone products may require identity verification before dispatch.

Where applicable, customers may be required to provide a valid government-issued photo ID, including:

• Aadhaar Card

• PAN Card

• Passport

• Voter ID

Customers purchasing drones agree to comply with all applicable Directorate General of Civil Aviation (DGCA) regulations relating to drone registration, ownership, operation, and safety.

Dronevex reserves the right to request additional documentation wherever required by applicable law.

7. Shipping and Delivery

Dronevex offers delivery across India through trusted logistics partners. Estimated delivery timelines are provided for convenience and may vary depending on location, product availability, customs clearance, weather conditions, or courier delays.

While we strive to ensure timely delivery, Dronevex shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Risk of loss or damage passes to the customer upon successful delivery of the product.

8. Warranty and Support

Many products sold through Dronevex are covered by manufacturer warranties. Warranty coverage, duration, and terms vary depending on the product and brand.

Warranty does not cover damage resulting from:

• Misuse

• Improper installation

• Unauthorized repairs

• Physical damage

• Water damage (where not applicable)

• Accidents

• Negligence

• Normal wear and tear

Dronevex provides technical assistance and customer support; however, warranty decisions remain subject to the manufacturer’s terms and conditions.

9. Intellectual Property

All content available on the Dronevex website, including text, graphics, product descriptions, logos, images, videos, documents, software, and website design, is the intellectual property of Dronevex or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No part of this website may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission from Dronevex.

10. Limitation of Liability

To the fullest extent permitted by law, Dronevex shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability for any claim relating to a product or transaction shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

Dronevex is not responsible for losses arising from improper operation of drones, underwater drones, robotics systems, software updates, third-party integrations, user negligence, or failure to comply with applicable regulations.

11. Third-Party Links

The Dronevex website may contain links to third-party websites for your convenience. These external websites operate independently and are not controlled by Dronevex.

We are not responsible for the content, privacy practices, availability, or accuracy of any third-party websites and encourage users to review their respective policies before engaging with them.

12. Privacy

Your use of the Dronevex website is also governed by our Privacy Policy. We collect and process personal information solely for purposes such as order fulfillment, customer support, communication, and service improvement.

We are committed to protecting customer information and implementing reasonable security measures to safeguard personal data.

13. Suspension or Termination

Dronevex reserves the right to suspend or terminate access to our website or services without prior notice if a user violates these Terms, engages in fraudulent activity, provides false information, or misuses our platform in any manner.

We also reserve the right to discontinue products, services, website features, or promotional offers at our sole discretion.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of the Dronevex website, products, or services shall be subject to the exclusive jurisdiction of the competent courts in India.

15. Contact Us

If you have any questions or concerns about these Terms, you can reach us at:

• Email: contact@dronevex.in

• Phone: +91 9429694828

• Support Hours: Monday through Saturday, 10:00 AM – 9:00 PM