Shipping & Return Policy
Effective Date: 27th June 2025
At Dronevex, we are committed to providing a seamless delivery and return experience for all our customers. Please read our updated shipping and return policies below to ensure clarity and satisfaction with every purchase.
Shipping Policy
Order Processing:
- All orders are processed within 1–2 business days (excluding Sundays and public holidays).
- You will receive a confirmation email and/or SMS with tracking information once your order is shipped.
Estimated Delivery Time:
- Standard Delivery: 3–7 business days (depending on your location).
- Express Delivery: 1–3 business days (available in select metro cities at an additional charge).
Shipping Charges:
- Free shipping on all orders above ₹999.
- Flat ₹49 shipping fee applies to orders below ₹999.
Delivery Partners:
We use trusted logistics providers including Delhivery, Bluedart, and DTDC to ensure timely and secure deliveries across India.
Order Tracking:
You will receive a real-time tracking link via email and/or SMS once the shipment is dispatched.
International Shipping:
Currently, we do not offer international shipping. Our services are limited to addresses within India.
🔁 Return & Refund Policy
Effective Date: 27th June 2025
At Dronevex, customer satisfaction is our priority. Please read our return and refund policy carefully.
✅ Return Eligibility
Return requests must be initiated within 7 days of delivery.
Items must be unused, undamaged, and in original packaging with all accessories/manuals included.
Only defective, damaged, or incorrectly delivered items are eligible for return or replacement.
Certain items are non-returnable, including:
Opened/activated drones and batteries
Software licenses or digital downloads
Products damaged due to misuse or unauthorized modifications
🚚 Return Method & Cost
Return Window: 7 days from delivery
Return Method: By mail (we will arrange a reverse pickup where available)
Return Shipping Cost:
If the return is due to our error (wrong or defective item), return shipping is free.
In all other cases, the customer is responsible for return shipping costs.
💳 Refunds & Replacements
Refunds will be processed within 10 business days after we receive and inspect the returned item.
Refunds will be credited to the original payment method.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.
Replacements will be shipped within 2–3 business days after the returned item is inspected and approved.
🛡️ Warranty
Products under manufacturer warranty that have a valid defect can be serviced or replaced as per warranty terms. Please contact us at contact@dronevex.in for warranty-related claims.
📩 Need Help?
For return or refund requests, please contact:
Email: contact@dronevex.in
Phone: 08645328452
Support Hours: Monday – Saturday, 10:00 AM to 9:00 PM
⚡ With this version:
The 7-day free return mismatch is fixed (Google will now see consistent info).
Non-returnable items are listed clearly.
Refund timeline is simplified to meet compliance.
Warranty is separated so it won’t confuse the return policy.