Privacy Policy

This Privacy Policy applies to Dronevex.in and explains how we collect, use, share, and protect your personal information. By using our website, you agree to the terms of this policy.

About Us

Dronevex.in is owned and operated by Dronevex, an Indian company engaged in the distribution and sale of drones and related products. We are committed to protecting your privacy and maintaining the confidentiality of your personal data.

Information We Collect

We collect various types of personal and non-personal information to enhance your experience and fulfill our legal and business obligations:

Contact Information: Name, email address, mobile/phone number, shipping/billing address, city, state, country, and IP address.
Payment & Billing Details: Billing name, address, and payment method (we do not store your credit/debit card number or expiry details). All payments are securely processed by third-party payment gateways.
User-Generated Content: Comments, reviews, or messages posted on our website or official Dronevex social media accounts.
Demographic & Preference Information: Details shared via forms, surveys, or account preferences.
Technical Data: Device type, browser type, OS version, referral site, pages visited, time spent, and general site usage via tools like Google Analytics and cookies.

How We Collect Information

We collect information through the following means:

Directly from You: When you place an order, fill out a form, create an account, or contact us via phone/email.
Automatically: Using tracking tools like cookies, beacons, and analytics tools.
From Third Parties: When you log in or interact through social media or integrated platforms.

Use of Your Information

We use your personal data to:

Process and confirm your orders.
Send transactional communications (e.g., order confirmations, updates).
Respond to customer support requests and inquiries.
Improve our website, products, and user experience.
Send marketing communications (opt-out available).
Analyze customer behavior for business insights.
Fulfill legal or regulatory obligations.
Prevent fraud or unauthorized activity.

Sharing Your Information

We may share your personal data with:

Trusted Vendors/Service Providers: For payment processing, order fulfillment, shipping, and customer support.
Legal Authorities: When required by law, court orders, or government regulations.
Business Transfers: In case of a merger, acquisition, or sale of business assets.
Event or Regulatory Authorities: In compliance with DGCA or similar drone-related regulatory requirements.

We do not sell your personal data to any third party.

Email Opt-Out

You may opt out of promotional emails by contacting us at:

📧 Email: contact@dronevex.in

Please allow up to 10 business days for changes to take effect. Transactional emails related to orders and account activity will still be sent.

Third-Party Websites

Our website may contain links to external websites. These third-party sites operate independently, and we are not responsible for their content or privacy policies. Please review their privacy practices before sharing information.

Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, you may contact our Grievance Officer with any complaints or concerns:

📍 4th Floor, 241, Lotus Square corner, 9th Cross Rd, next to HSR High Street Restaurant, Sector 7, HSR Layout, Bengaluru, Karnataka 560102
📧 Email: support@dronevex.in

Policy Updates

This Privacy Policy is effective as of 14th July, 2025 and may be updated periodically. Any changes will be posted on this page. Please check back regularly for updates.

Jurisdiction

All disputes related to this Privacy Policy shall be governed by the laws of India.