Shipping & Return Policy
At Dronevex, we are committed to providing a seamless delivery and return experience for all our customers. Please read our shipping and return policies below to ensure clarity and satisfaction with every purchase.
🚚 Shipping Policy
Order Processing:
All orders are processed within 1–2 business days (excluding Sundays and public holidays).
You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Time:
Standard Delivery: 3–7 business days (depending on your location).
Express Delivery: 1–3 business days (available in select metro cities at additional charge).
Shipping Charges:
Free shipping on all orders above ₹999.
Orders below ₹999 will incur a flat shipping fee of ₹49.
Delivery Partners:
We use trusted logistics partners like Delhivery, Bluedart, and DTDC for reliable nationwide coverage.
Order Tracking:
A real-time tracking link will be sent to your email and/or SMS as soon as the shipment is dispatched.
🔁 Return & Replacement Policy
We stand by the quality of our products and aim to provide complete satisfaction. If you’re not fully satisfied, we’re here to help.
Return Eligibility:
Return requests must be initiated within 7 days of delivery.
Items must be unused, undamaged, and in original packaging with all accessories and manuals.
Only defective, damaged, or incorrectly delivered items are eligible for return or replacement.
Non-Returnable Items:
Opened or used drones, batteries, and robotic parts.
Software licenses and digital downloads.
Products damaged due to misuse or modification.
Return Process:
Email us at support@dronevex.in with your order ID, issue description, and product images.
Once approved, we will schedule a reverse pickup or share return instructions.
Upon receiving and inspecting the item, we will issue a replacement, store credit, or refund (as per eligibility) within 7–10 business days.
Return Shipping Cost:
If the return is due to our error (damaged or wrong item), we’ll cover the return shipping.
In other cases, return shipping will be borne by the customer.
🛡️ Warranty Claims
If your product is under warranty and facing a manufacturing defect, please visit our Warranty Policy page or contact warranty@dronevex.in.
📩 Need Help?
For any queries related to shipping, delivery, returns, or warranty, reach out to us:
Email: support@dronevex.in
Phone: +91- 6362799091
Hours: Mon–Sat, 10 AM – 6 PM
