Frequently Asked Questions (FAQs)
Welcome to the Dronevex Help Center. Below are answers to the most common questions about our drones, robots, accessories, services, and support.
🛩️ General
Q1: What is Dronevex.in?
A: Dronevex is India’s leading platform for high-performance drones, robotics systems, and tech accessories for industrial, commercial, and personal use.
Q2: Are Dronevex products legal to use in India?
A: Yes, all our drones and accessories comply with Indian regulations. However, commercial drone use may require DGCA approval depending on the application.
🚚 Orders & Shipping
Q3: How long does shipping take?
A: We typically process orders within 1–2 business days, and delivery usually takes 3–7 business days depending on your location.
Q4: Do you offer international shipping?
A: Currently, we only ship within India. International shipping may be added in the future.
Q5: How do I track my order?
A: Once your order is shipped, you will receive a tracking link via email and SMS. You can also track orders via your account on Dronevex.in.
💳 Payments
Q6: What payment methods do you accept?
A: We accept UPI, Debit/Credit Cards, Net Banking, and Razorpay. EMI options are available on select products.
Q7: Is Cash on Delivery (COD) available?
A: No, due to the high-value nature of our products, COD is not available.
🔁 Returns & Warranty
Q8: What is your return policy?
A: Products can be returned within 7 days if damaged, defective, or incorrectly delivered. See our Returns & Warranty Policy for full details.
Q9: Do your products come with a warranty?
A: Yes, all Dronevex products come with a 6 to 12-month warranty depending on the item. Warranty covers manufacturing defects only.
🧠 Product & Technical
Q10: Are your drones beginner-friendly?
A: Yes! We offer both beginner-friendly and enterprise-level drones. Look for features like “Auto Takeoff,” “Return to Home,” and “Obstacle Avoidance” on the product page.
Q11: Can I get help with setup or training?
A: Yes, we offer installation support, user guides, and video tutorials. Enterprise buyers can also request on-site demo/training (T&C apply).
Q12: Do you sell spare parts and accessories?
A: Absolutely! We stock a wide range of batteries, propellers, camera modules, GPS units, and more in our Accessories section.
📞 Support
Q13: How can I contact Dronevex support?
A:
Email: support@dronevex.in
Phone: +91-6362799091
Live Chat: Available during business hours (Mon–Sat, 10 AM–6 PM)
Q14: Do you offer B2B or bulk discounts?
A: Yes, we offer special pricing and service packages for B2B, government, and educational institutions. Contact us for bulk orders.
